Member services · governed workflowclick a node to inspect
policy gatetyped toolhuman required
Node inspector
Verify identity
gatePolicyname + DOB exact match
Sourcesystem of record
On fail3 attempts → human
Evidenceaudit per attempt
Run feed
Press “Simulate a call” — events and audit writes land here as the call traverses the graph.
Designed, not prompted
Workflows are explicit graphs — typed tools, gate policies, escalation rules — reviewed like code, not buried in a prompt.
Humans where it matters
Adjudication, licensed plan actions, and distress paths route to people by design. The AI never holds decision rights it shouldn't.
Evidence at every step
Each traversal writes the audit trail — the same per-turn evidence the voice platform ships with every call.